Cipo Kostaq

Kostaq Cipo

Programmer Analyst - IT Project Manager - Lecturer

Name:Kostaq Cipo
Address:Rr. Luigj Gurakuqi, Nr. 21, 1001, Tirana
Phone:+355 69 518 4660

Programmer Analyst/Business Analyst experienced in various programming languages and platforms, system analysis and design with expertise in object-oriented software development using Java (JEE, J2SE), C, C++ and .NET. Passionate about Agile software development practices and quality improvement through the effective use of knowledge, information, and communication.
IT Project Manager with expertise in developing and implementing complex projects according to PMI Standards and PMF (Project Management Framework).
Author of “Menaxhimi i Projekteve Informatike – Praktikat më të Mira”


08.2000 - 05.2002

B.A. Programmer Analyst – Internet...

CDI College of Business & Technology, Calgary, Canada

  • Operating Systems;
  • Systems Analysis and Design;
  • Systems Architecture;
  • Structured Programming – Visual Basic;
  • Database Systems & Programming;
  • Object-Oriented Programming and Design;
  • C, C++, Java, .NET;
  • Internet Programming – Web Applications;
  • Configuration and Optimization of PC’s and Servers;
  • Networking;
  • Business Skills for Systems’ Professionals;
09.1987 - 07.1991

M.Sc. English & American Language and...

University of Tirana, Albania

  • Introduction to Linguistics;
  • Comparative Linguistics;
  • Phonetics;
  • English Grammar;
  • Extensive and Intensive Reading;
  • English Literature;
  • American Literature;
  • Stylistics;
  • Translation;
  • Psychology;
  • Pedagogy.

Professional Employment

01.2016 - 07.2017

Technical Analyst – Vodafone Albania

Technical Analyst
  • Responsible for managing the commission process, commercial demands, CALLIDUS (Commission System) technical requirements, ensuring all agreed timelines are followed and all data is validated and managed according to company commercial plans & tariffs.
  • Big Data analysis.
  • Active role in supporting the Global strategy through the continuous improvement of the process and standardization of transaction activities.
10.2016 - present

Lecturer – SHLUJ “Marin...


Information Technology Bachelor Program:

  1. Operating Systems;
  2. Software Engineering;
  3. Algorithms;
  4. Programming Languages;
  5. Computer Graphics.

SHLUJ “Marin Barleti” offers bachelor study programs in many areas. They are designed to enable students with high quality of education and flexibility. Students gain knowledge in the following graduate degree: business management, administration, finance, accounting, banking, auditing, tax, law, psychology, sociology, political science, architecture, physical education and sports.

SHLUJ “Marin Barleti” is a quality higher education institution, which, besides providing interdisciplinary training, aims to awaken and enhance the integrity of the individual values to students.

In the degree programs offered by SHLUJ “Marin Barleti University”, students have the ability to cope not only with different approaches in the academic field, but also learn from the practices and experiences of our lecturers, who are the most chosen instead.

09.2016 - 07.2017

ICT Programme Coordinator – Adriapol...

Adriapol Institute – Innovation Hub Tirana

  • The project´s objective is to promote and support the social inclusion and sustainable employment programmes for young people by enhancing their active involvement both in the ICT entrepreneurship, as well as in creative, innovative and competitive actions through capacity building, partnership development and growth of entrepreneurial activity, start-ups and SMEs.
  • The Innovation HUB intends to change the actual situation by creating an incubator with the goal to enable the innovation community to develop market accepted ideas that have scalable commercial potential by fostering collaboration among the SMEs and ICT innovative people and by introducing business and financing expertise to through training, coaching, and pitching.
01.2015 - 12.2015

Software Developer

Software Developer

Aleat Sh.p.k. – Morpho, Tirana, Albania

  • Java software development using object oriented and Agile methodology.
  • Review business requirements working with cross- functional teams.
  • Develop and enhance software systems in accordance with design and consistent with business objectives.
  • Ensure that development is completed within time line.
  • Ensure that solutions being developed are effective and take into consideration performance implications for a production environment.
  • Conduct code and design reviews and analysis for development initiatives.
  • Provide detailed estimates for development efforts.
09.2013 - 01.2015

IT Consultant – Developer

IT Consultant & Developer - Freelance

IT Consultant – Developer, Tirana, Albania

  • Project Management;
  • IT Consulting and Programming for various projects and companies;
  • Developed web portals, SQL databases and web based applications, testing matrix, implemented and configured  systems maintaining integrity and accuracy of the databases;
  • Developed and wrote end user processes and procedural manuals;
  • Acted as liaison with management and software vendors to clarify program intents, identifying limitations or road blocks, recommended process improvements, and provided analysis of resolutions.
01.2013 - 08.2013

SAP CC / CI Developer Expert

SAP CC / CI Developer Expert

Telus / TelcoCell – Toronto, Canada

  • Overview of the Configurations;
  • Configuration of the Technical Features;
  • Configuration of the Business Features;
  • Configuration of the Master Data for the Service Provider;
  • Configuration used for the Integrated Scenarios;
  • Configuration of the User Interfaces, Configuration of the Import/Export Connector (IEC);
  • Settings for scenarios Order-to-Cash End-to-End Process;
  • Java APIs for communicating with the Core Server, the BART Server for implementing offline charging business services and for customizing an Import/Export Connector (IEC) of SAP CC.
09.2011 - 01.2013

SAP CC / CI Developer Expert

SAP CC / CI Developer Expert

ALBtelecom – Eagle Mobile, Tirana, Albania

  • The objective of the project was to provide ALBtelecom and Eagle Mobile with joint OSS/BSS solutions encompassing charging, rating and billing, as well as integrate into OSS/BSS environment consisting of SAP ERP, SAP CRM, SAP BW, and other non-SAP and service fulfillment components.
  • Focused on the SAP Convergent Charging implementation, integration and configuration.
  • Unit and UA Testing.
05.2009 - 09.2011

IT Manager

IT Manager

Mr. Bricolage, Tirana, Albania

  • IT Project Management and systems’ implementation;
  • Designing and defining the IT systems of Mr. Bricolage’s DIY store;
  • Mapping business processes to IT Systems.
05.2008 - 04.2009

Director of Software Systems & Data...

Director of Software Systems & Data Processing

The Albanian Post, Tirana, Albania

  • Plan, coordinate and supervise activities related to information systems and software applications.
  • Managing and organizing the Data Processing Department team;
  • Defining system requirements and technical specifications;
  • Developing new functionality and features of the software systems.
  • Administer the implementation of new or revised systems, evaluate designs and develop technical standards and procedures for system maintenance and operation.
  • Preparing and administering departmental budgets;
  • Preparing and presenting reports related to data processing operations;
  • Acting as liaison between staff and management;
  • Interfacing with external vendors and negotiating proposals.
08.2006 - 05.2008

Project Manager – eTicketing

Project Manager - eTicketing

Albanian Airlines, Tirana, Albania

  • Organized and managed the implementation of the e-Ticketing and e-Booking systems for Albanian Airlines.
  • Directly responsible for all project tasks, activities and outcomes.
  • Produced a detailed breakdown of the  work structure, including milestones, activities, and tasks to provide the services and deliverables.
  • Identified and tracked all project risks and issues and also monitored the standard triple constraint items: scope, cost, schedule.
  • Tracked all project deliverables and monitor budget versus actual expenses.
  • Successfully implemented the e-Ticketing system within the required deadline and budget.
09.2002 - 08.2006

Tech Support Engineer – Programmer

Tech Support Engineer - Programmer

RMH International, Vancouver, Canada

  • Provided technical support to Microsoft and MSN corporate customers in the United States and Canada.
  • Participated in the internal MSN programming team to develop new technical support systems and MSN ISP (MSN 8) systems.


Vodafone Training & Certification Programme

  • Budgeting (Harvard Management Mentor)
  • SSCH Business Continuity Management
  • Finance Essentials (Harvard Management Mentor)
  • Feedback Essentials (Harvard Management Mentor)
  • Anti-Bribery Compliance Training (DWR)
  • Customizing and Sharing Projects in Microsoft Project 2010 – 2013
  • Advanced Skills in Microsoft Excel & Access 2010 – 2013

Memberships & Awards

CEO and Accountable Manager at TAROM S.A.

2008 01.
Christian E. Heinzmann
CEO and Accountable Manager at TAROM S.A.

During my assignment as CEO of Albanian Airlines I had the pleasure of working with Kostaq. Kostaq is not only a well educated and real professional who delivers what he promises but is also a fine gentleman with international experience. He has an extreme good sense for developing and executing concepts and can adapt with ease between individual work to work within a team. He is a dedicated hard worker.

Let's keep in touch